Sales Support (Temp to Hire Position)
Kansas City, MO
Sales Support Associate - Temporary Role with Sproutt, an insurtech startup.
Weekend hours and evening hours are required
Job Summary -
Support the sales and case management teams by providing excellent customer service to our prospective clients. Engage with our customers to set up appointments with our insurance representatives, follow up on outstanding policy requirements or provide them with an update on their cases. Provides inbound and outbound phone support, as well as written communication via various modes (email, text, chat).
Duties & Responsibilities
Answers inbound calls and coordinates follow up activitiesMakes outbound calls and sends written communications to prospective clientsFollows up on outstanding policy requirements on behalf of agent or case management teamsEngages with customers on our website via chat
About the Company:
At Sproutt, we recognize the importance of safeguarding families’ future. We believe that finding the right insurance policy should be easy and transparent.
Our goal is to provide consumers the life insurance policy that fits their lifestyle, preferences and needs in the easiest way possible. We partner with the leading insurance carriers and leverage unique data and artificial intelligence to match consumers with the best plan and price.
Yoav Shaham (CEO), Assaf Henkin (President & COO) and Itai Brickner (CTO) founded the company in early 2018, after previously founding Kontera Technologies (acquired by Singtel in 2014), with a mission to transform the insurance customer experience by leveraging data and technology to enable the millions of people that are currently not covered to buy the best life insurance plan at the best price.
Backed by State of Mind Ventures, Sproutt's business operations are based in Hartford, CT, New York and Kansas City, MO, with an R&D center in Tel Aviv, Israel.
1-3 years of work experience is required
A bachelor’s degree is preferred
Prior call center experience is preferred
Tech savvy individual who is a quick-learn with software usage is desired
Microsoft Suite experience is required
Knowledge of the Life Insurance industry is preferred
Excellent written and verbal communication skills
Highly organized, with strong attention to detail
Ability to work independently
Honesty and integrity