Part-Time Lock Box Specialist
Citizens Bank & Trust
7553 NW Barry Road
Kansas City, MO MO
SUMMARY OF DUTIES & RESPONSIBILITIES:
The Part-time Lockbox Specialist is responsible for sorting, scanning, and imaging customer documents daily. The following sets forth the primary responsibilities of this position. Equal Opportunity Employer Veterans/Disabled
Primary Duties and Responsibilities:
Responsible for scanning and imaging customer/client documents received per department guidelines.Must be able to operate equipment used to scan/image documents.Ability to adapt to accommodate the workflow.Responsible for preparing customer payments for processing; and for processing the payments using custom software.Researches and analyzes issues and ensures sufficient information is available to make decisions on appropriate next steps that may be needed. Conducts additional searches to extract accurate data and enters this data in system.Returns erroneous electronic data forms to the customer for additional information.Ensure high quality for all scanned images.Must maintain a high level of confidentiality of all customers and information.Strong attention to detail.Must be able to perform duties while maintaining strong organizational skills in a deadline driven environment.Perform other duties as assigned by management. Secondary Duties and Responsibilities:
Must be cross trained to back up the Financial Services Representative function.Answer phone calls and assisting customers as needed.Keep up to date on all required training and lessons.Must be knowledgeable with logging information pertaining to customer inquiries into the call center using proper company protocol.
Founded in 1889, Citizens Bank & Trust is the fifth largest bank headquartered in Kansas City, MO. Citizens is locally owned and managed and offers services for personal, private, and commercial banking. Banking centers located throughout Northwest and Central Missouri, including Kansas City and St. Joseph, along with easy-to-access mobile apps and online tools make banking flexible and convenient. Citizens is committed to its communities to offer education and support that accelerates financial understanding and success.
QUALIFICATIONS & REQUIREMENTS:
Must have high school diploma or equivalency degree and 1-3 years of relevant banking experience or equivalent preferred. Excellent verbal and written communication skills are necessary. May also require lifting 25-35 pounds occasionally, lifting 2 to 5 pounds frequently. Strong 10-key skills and basic computer knowledge is required.