Part-Time Family Advocate
Serviam Care Network
2029 Wyandotte St #100
Kansas City, MO 64108
The Family Advocate position is a critical part of the Serviam VIA Contact Center. This position is often the first point of contact for senior living or active 55+ living individuals so it requires a great deal of empathy.
Answering incoming customer calls from seniors or family members on behalf of seniors and taking appropriate action for each call.
Making outbound calls to prospects who have inquired about senior living.
Utilizing company policies to qualify individuals based on location, finances, and care level for our members.
Maintain quality ratings based on explicit criteria set forth by the company.
Attend mandatory training and call review sessions to stay up date on product or company policy changes.
Schedule community tours after qualifying prospects, maintain a call cadence to ensure proper follow-up with prospective residents.
Ability to work using Macintosh computers to research and input data into the Serviam VIA platform.
Ability to work weekends and holidays. Flexible schedules with the ability to work from home and in office.
Our Family Advocate team is often the first point of contact for senior living or active 55+ living, so we are interested in hiring empathetic individuals with knowledge of senior living, a commitment to prospect and client satisfaction, and an ability to make quick and accurate decisions. This position is ideal for social workers, teachers, counselors, psychology majors, medical professionals, or students pursuing these majors.
Preferred Bachelor’s degree in a related field including psychology, social work, counseling, healthcare.
Senior living experience preferred.
Strong computer skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work holidays, evenings and weekends
Must pass background check
Strong Customer Service: Dedicated to the highest level of customer service.
Integrity: Strong ethical standards and acts with integrity in all interactions.
Open Minded: Open to innovative ideas from other member of the organization.
Self-motivation: An enthusiastic drive to grow the business.
Must be able to train Monday-Friday, normal business hours.