Insurance Risk Interviewer - Lees Summit, MO
9601 Renner Blvd
Lenexa, KS 66219
Questions and Answers.
At Quest, Customer Service is something we take pride in – making sure that the people
we serve feel valued and understood, while providing and gathering accurate information.
Customer Service is always critical and that’s why our team is both valued and recognized
within the business as a key part of our brand. As part of a diverse and supported team,
our Customer Care Representative role offers an outstanding career path with an industry leader.
Your role will include:
60% -Contacts life insurance applicants via telephone by placing outbound calls. Leaves messages for return calls or completes interviews with life insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.30% -Uses the C4 Call Management System, Dialer and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results. Reviews and edits information collected during the interview for quality assurance purposes.10% -Learns the specific requirements stipulated by each client company.Document reporting or call history in required format and maintain complete and accurate recordsMultiple full time positions available!
High school diploma or equivalentType 30 wpmPrevious medical or customer service background preferredDemonstrated strong customer service and interpersonal communication skills. Able to speak the English language clearly and effectively communicate to caller and peer groupDemonstrated strong writing and composition skills.Ability to work in a team environmentStrong organizational skillsDemonstrated strong Problem-Solving skillsApply today
Join us for competitive benefits and development opportunities in a progressive and
supportive environment. Help us improve our service, and the experiences of our patients
and colleagues. Work with us and together we can be better.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
High school diploma or equivalent
Type 30 wpm
Previous medical or customer service background preferred
Demonstrated strong customer service and interpersonal communication skills. Able to speak the English language clearly and effectively communicate to caller and peer group
Demonstrated strong writing and composition skills.
Ability to work in a team environment
Strong organizational skills
Demonstrated strong Problem-Solving skills