Director of Operations

Kansas City, KS
United States

Job Start Date
Manages Others
Experience Required
Security Clearance Required
From $90,000 To $100,000
Per Year    
Employment Type
Work Schedule
Some Travel

Job Description
Our client is seeking an energetic, high-performing Director of Operations (DO). Franchisee of a worldwide quick-service restaurant chain is looking for a high performing leader to motivate, inspire and coach multi-unit managers in the Kansas City area. We are looking for a leader who has proven success in identifying talent, building teams, cultivate the outstanding culture already in place and be provided the opportunity to grow your career alongside the company growth. We are looking for an operations champion who will be a brand ambassador and ensure their restaurants are providing outstanding guest service and food quality.
Overseeing the operations for 25+ plus restaurants, this role is responsible for supporting and ensuring that all restaurants operate within company standards, execute existing systems, ensure compliance with all policies and procedures, while meeting/exceeding sales and profitability objectives. The DO is accountable for training, coaching and mentoring managers in all areas of the business and ensuring region maximizes sales and profit. Drive-thru experience is required. Duties Include:
Responsible for the oversight of implementation and deployment of new systems and processes for regionsResponsible for the selection, development and performance of Multi-Unit Managers and defined managersEvaluate restaurant operations, coordinate visits with Multi-Unit Managers and partner to conduct visitsAccountable for meeting/exceeding sales, traffic, retention and profit goals for assigned regionsMaintains effective communication with Multi-Unit Managers and defined managers regarding the quality of their operationsMeasures and provides counsel on improving operational performanceActs as a liaison between the field (Team Members/Guests), the Home Office and any other appropriate support departmentsBudget and cost control responsibility for regionResponsible for developing local store marketing strategies for assigned regionsOther duties and projects as assigned

Job Requirements
Strong leadership and development skills
Excellent interpersonal communications and presentation skills
Ability to positively influence and manage through others
Must have drive-thru experience
Self-motivated individual with the ability to solve complex problems
Proven track record and success managing multiple restaurants
Proven track record in successfully identifying talent, training and ongoing coaching and development of people
Experience and proven track record in managing a budget, cost controls to increase revenue and profitability
Ability to work well and partner with others in a team-oriented environment
Five years’ experience working in a restaurant multi-unit leadership role
Bachelor’s degree preferred or equivalent work experience
Travel within the market
Individuals who are interested in this opportunity can forward their resume for consideration via email at