Call Centre Representative


Yem Limousine Services Inc.
1353 Locust St,
Kansas City, MO 64106
United States

Pay
From $18 To $21.00
Per Hour

Job Description
We are currently seeking a Call Centre Representative to join our team. The ideal candidate will be responsible for answering calls, handling customer inquiries, booking reservations, and ensuring an excellent customer experience. This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and enjoys helping others.

Key Responsibilities:

- Answer incoming calls in a professional and friendly manner.
- Assist customers with reservations, scheduling rides, and answering general inquiries.
- Provide accurate information about our services, pricing, and availability.
- Ensure a seamless booking process for clients, including coordinating with drivers and dispatch.
- Maintain and update customer records in our database.
- Handle customer concerns or complaints efficiently and escalate as needed.
- Work collaboratively with other team members to ensure customer satisfaction.
- Stay up-to-date on company services, promotions, and policies.
Job Requirements
- High school diploma or equivalent.
- Previous experience in customer service or call center roles is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Professional, friendly, and customer-focused demeanor.
- Proficient with computers and basic office software.
- Flexibility to work evenings, weekends, and holidays as needed.
Employer
Yem Limousine Services Inc.
Charee Peck
1353 Locust St,
Kansas City MO 64106
United States