Call Center - Customer Engagement Specialist


Lenexa, KS 66219
United States

Industry
Computer Software
Job Start Date
9/20/2021
Manages Others
No
Experience Required
No
Security Clearance Required
No
Pay
From $16 To $18.00
Per Hour
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description
Why TrueAccord?

TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As a Customer Engagement Specialist at TrueAccord, you have the opportunity to play a critical part in the lives of customers you serve through their financial recovery. We empower you to provide empathetically driven service and solutions to your customers every day. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!

Current Available Shifts (Central Time):
Full Time -
M-F 10:30am to 7:00pm with an 8am to 12pm shift every other Saturday

Part-Time(Flexible hours for students!) -
8am to Noon
3pm to 7pm


(Paid!) Training Hours:
Full Time -
M-F 8am to 5pm for 6 weeks (for full-time employees)

Part-Time -
8am to Noon
3pm to 7pm (for part-time employees)

Office Location:
16011 College Blvd Suite 130, Lenexa, KS 66219. **This is an in-office role.

Pay:
Starts at $16 per hour + Performance bonuses + Spanish bilingual differentials offered ($1/hour)!

Benefits We Offer:
*** Full medical, dental, and vision (full-time employees)
*** 401k with contribution matching up to 4% (full-time employees)
*** Monthly performance bonuses
*** Generous PTO, 10 paid holidays
*** Growth opportunities
*** Employee assistance program (EAP)

Responsibilities:
Provide exceptional customer serviceMotivate and guide customers through the collections processManage inbound and outbound repayment inquiries from consumers and debt consolidators via phone and emailCommunicate with customers to establish payment solutions and resolve customer account inquiriesMeet key performance indicators as outlined by managementMeet the expected quality and compliance standards
Qualifications:
Exceptional communication and interpersonal skillsStrong attention to detail and critical thinkingDemonstrated skill in problem-solving, negotiating, and resolving conflictsCommitment to providing best in class customer servicePrioritize multiple tasks to ensure successful completion of each debt collection attemptAbility to work in fast-paced and changing environmentCall center experience preferred
The TrueAccord Culture
TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.

Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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