Advocate/Advisor: Help Families Navigate Senior Living Options
Catalyst Senior Living Solutions
2100 Central St. Ste. 01G
Kansas City, MO 64108
United States
Industry
Healthcare / Health Services
Job Start Date
10/26/2026
Security Clearance Required
No
Pay
From $22 To $24.36
Per Hour
Job Description
Help families navigate one of life’s most important decisions—through the power of conversation
Do you know how to build rapport in a single conversation?
Some people are drawn to work that pays the bills. Others are called to work that makes a real difference. If you’re someone who can step into a conversation and quickly create a sense of ease, connection, and understanding—we’ve been looking for you.
At Catalyst Senior Living Solutions, we help seniors and their families navigate one of life’s most important decisions—finding the right senior living solution.
This is meaningful work. The kind that stays with you after the conversation ends. The kind where you know you helped someone feel less overwhelmed—and more confident about what comes next.
The Role
As a Senior Living Advocate/Advisor, you are often one of the first people families speak with as they begin exploring senior living options.
You’ll connect with seniors and their loved ones through a mix of inbound and outbound calls, creating continuity throughout their decision-making process.
You won’t just answer calls—you’ll create connections through conversations. You’ll:
Build rapport quickly and naturally
Ask thoughtful questions to understand needs and preferences
Provide clear information about senior living options
Guide conversations with warmth, empathy, and confidence
Every conversation is different. Your ability to connect, adapt, and communicate effectively is what makes the difference.
What You’ll Do
Learn each person’s story—what’s changing in their life, what matters most, and the priorities guiding their senior living search
Handle inbound inquiries and make outbound follow-up calls to seniors and families
Provide support and guidance as families explore senior living and care options
Build rapport through active listening, empathy, and emotional awareness
Ask thoughtful questions to assess needs, preferences, and timing
Help families understand options and next steps in their decision process
Maintain accurate notes and documentation in CRM systems
Collaborate with team members to ensure a seamless customer experience
Job Requirements
What You Bring
This role isn’t about reading from a script—it’s about knowing how to connect with people.
Strong communication and interpersonal skills
Naturally conversational, engaging, and personable
Curious and thoughtful in how you ask questions
Warm, relatable, and empathetic
Emotionally aware and attentive to tone and cues
Patient, supportive, and reassuring
Organized and detail-oriented with strong documentation skills
Bachelor’s Degree preferred
Comfortable in a fast-paced contact center or customer service environment
Experience in senior living, healthcare, customer service, call center, or social services is helpful—but your ability to build rapport through conversation is what matters most!