Technical Support Agent
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Deluxe Corporation
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| Post Date: |
Jan 18, 2012 |
| Job Type: |
Full time |
| Start Date:
| Early Feb 2012 |
| Salary: |
- n/a - |
| Location: |
Lenexa, KS |
| Job Reference: |
6406BR |
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Description
You can feel the energy at the Deluxe family of companies! The creative environment and the sense of possibility here are what you'd expect at a start-up, yet, we offer all the resources and strength of a well established, publicly traded company. How strong are we? From locations across the United States, Canada and Ireland, we serve nearly 4,000,000 small businesses, more than 6,400 financial services companies, and 9,000,000 individual consumers.
As we move forward to our new future, we're launching new products, offering new services, and creating new ways to help small businesses and financial institutions succeed. We provide an environment that is dynamic, not bureaucratic and a structure that is rewarding, not routine, now we need you to provide the passion and expertise!
At Deluxe, your ideas are applauded. Your commitment, valued. Your efforts, recognized. Put simply, Deluxe is the place for you to actively build your future.
This position will provide support to our Deluxe partners and/or customers. The agent will follow mandatory troubleshooting steps to isolate issues and document for Tier 2 and/or technology support to resolve further. The technical support agent will raise awareness through tracking to management on any technical trends that arise during their shift.
Accountabilities:
- Provide Tier 1 Technical Support with customers via telephone, email and/or chat
- Provide strong customer centric focus with the ability to understand and prioritize customer needs
- Support and maintain an above average service level requirements
- Adhere to policies, procedures and escalation paths of Call Center and Deluxe leadership
- Perform other duties as assigned
Required:
- High School
- 1-2 years technical support call center experience
- Provide customer support/technical assistance via telephone, email, and/or chat
- Fluent in English and Spanish (if bilingual)
- Strong written/verbal communication skills
- Ability to understand, translate and clearly articulate technical issues through written documentation
Preferred:
- Technical support call center experience in the web hosting industry
** Please visit our Facebook and Blog to ask questions, get updates, and to better understand our culture.
http://www.facebook.com/deluxecareers
http://www.deluxetalentcommunity.com
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Contact Details
Email: kelly.wittman@deluxe.com
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