Guest Service Representative

Marriott International
6100 College Blvd
Overland Park, KS 66211
United States

Industry
Hotel / Resort
Manages Others
No
Experience Required
No
Degree Required
No
Security Clearance Required
No
Pay
From $11.00 To $11.00
Per Hour
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description
Here’s To Your Journey with the Sheraton Overland Park Convention Center.
Sheraton is one of Marriott International’s 30 renowned hotel brands.* As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.
Job Summary

The Sheraton Overland Park Convention Center is currently hiring for a Guest Service Representative.

Job Summary
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Job Requirements
Great customer service and communication skills.
Previous hotel experience a plus
HSD or equivalent required
Employer Contact Information
Marriott International
Charles Vlasin
4401 S Phelps Rd
Independence MO 64055
United States
Marriott International Charles Vlasin

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