The Chief of Patient Care (CPC) ensures the highest level of care for every patient, every family, every time. This person is responsible for the leadership and management of Yolo Hospice’s and YoloCare’s clinical program, for improving palliative outcomes and clinical performance. This person will ensure the efficient and effective delivery of all clinical services throughout the organization. The CPC assures compliance with state and federal regulations and Yolo Hospice Policies and Procedures (P&Ps) related to clinical services and assures that P&Ps are regularly reviewed and updated. The CPC collaborates with the Chief Financial Officer in clinical budget planning and review, assures that all reimbursement claims are appropriately submitted by and paid to Yolo Hospice, and that all claims for payment against Yolo Hospice are paid correctly according to contracts and prior hospice authorizations. The CPC represents the Agency to the community and helps manage and build relationships with referral partners, including physicians, hospitals, nursing homes, and retirement communities. This person should possess, demonstrate and foster exceptional communication skills and team building. Relocation costs and sign-up bonus available for qualified applicants, if hired.
ESSENTIAL JOB FUNCTIONS/ RESPONSIBILITIES
MANAGEMENT AND LEADERSHIP
Ensures the provision and delivery of exceptional interdisciplinary, patient-centered care throughout a diverse population and within diverse settings.
Manages the hiring, orientation, and on-going training of clinical staff.
Ensures appropriate staffing is available to meet patient care needs and that the workload is distributed appropriately.
Determines staff productivity standards in collaboration with the CEO and COO, and works with clinical managers and staff to see that these standards are met.
Assures compliance with state regulations and agency policies and procedures.
Meets regularly with clinical staff, individually and collectively, to discuss agency or personnel issues. Provides professional support and exchanges feedback continually aimed towards enhancing professional growth.
Assesses on-going staff educational needs and assures necessary staff in-services and other clinical training are provided.
Supervises the work and performs the annual evaluations of all direct report staff. Appropriately counsels, or oversees counseling, of clinical employees in areas of poor performance, and assures that timely and appropriate follow-up is provided.
1. Must be currently licensed to practice as a Registered Nurse in the State of California.
2. Bachelor’s Degree in nursing or other health related field.
3. A minimum of five (5) years of hospice experience, to include servicing in home health or community/public health is required.
4. Ability to lead the organization as an exceptional, confident yet humble communicator.
5. Possess and maintain current CPR certification.
6. Five (5) years of management experience in a hospice or related health care organization.
7. Knowledge of business management, governmental regulations and Joint Commission standards.
8. Demonstrated successful supervisory/leadership experience is required.
9. Ability to take initiative and make appropriate independent work decisions is required.
10. Knowledge of palliative and/or terminal care, including effective pain and symptom control techniques, and preparation of a patient and family for coping with human problems of terminal illness and occurred death, is required.
11. Must be able to demonstrate conflict-management skills based on fostering open communication, equal respect for self and others, and acceptance of responsibility for the consequences of one’s own behaviors and actions.
12. Knowledge of Medicare Hospice Conditions of Participation, Medi-Cal Hospice services, Private Insurance Hospice services, and California Hospice Licensing requirements, is preferred.
13. Computer literacy in word processing on IBM compatible computers is required. Skills in Netsmart, internet use, access database use, and/or use of excel spreadsheets are preferred.
14. Must be able to read, interpret, and effectively participate with others in developing financial reports and plans based on costs of clinical services.
15. Must be able to participate effectively with others in annual budget planning and PRN revisions.
16. Ability to successfully meet agency background screening requirements.
PHYSICAL & OTHER JOB SPECIFICATIONS
1. Able to hear, speak, read, write, and type well enough to perform required job duties.
2. Able to lift and carry up to 10 pounds.
3. Must have a valid California driver’s license and state-required automobile insurance if driving on Yolo Hospice business.
4. Must be willing and able to flex hours to meet legitimate program needs during evenings or weekends, and be available for on-call supervisor duties.
5. This position is classified as exempt from overtime.