Call Center Specialist

PRA Healthsciences
9755 Ridge Drive
Lenexa, KS 66219
United States

Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
Work Schedule

Job Description
Do you want to work in just any busy call center, phones ringing and handling inquiries from people of varying moods?

Or do you want to put your strong call center and people skills to work where you make truly make a difference in someone’s life?

Because we’re hoping you’re here for the latter.

Who are we?

We Are PRA.

We are 13,000+ employees strong, operating in more than 85 countries. We are committed to saving lives and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We help get life-saving drugs into the hands of those who need them most.

Who are you?

You are outgoing, friendly, and would enjoy working in an enviroment that is helping to move clinical research forward. You have familiarity with medical terminology and want to put it good use, and you have worked in a call center type environment. If this sounds like you, then you are an ideal candidate for this role.

What will you be doing?

As a Call Center Specialist, you will be on the phones with potential study subjects to determine eligibility requirements, and schedule screening appointments. You will be explaining study protocols, making confirmation calls for screening appointments and you will be ensuring the subject databases are accurate and up to date. You may also be performing outreach recruiting efforts for additional study subjects.

Job Requirements
What do you need to have?

· Read, write and speak fluent English; fluent in host country language required.

· High School Diploma and/ or minimum of one year of equivalent work experience with similar position

· One to two years employment-related experience

· Experience using computerized information systems; experience with PC-Windows, word processing, and database software

· To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, and individuals with disabilities
Employer Contact Information
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People don’t come to PRA to witness the future of clinical development. They come to shape it. They’re creators and developers, scientists and managers. They explore and build, nurture and rebel, think and dream. It’s the dichotomy of our people that makes them different. It’s our people that make us unique. At PRA we don’t make our people great. It’s the other way around. We find exceptional people and empower and encourage them. Or maybe, because we empower and encourage them, exceptional people find us. Whichever way it happens, the combination is truly awesome, and the results speak for themselves.

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